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Status
Coverguard Insurance
Brokers represent several Insurers and are an independent
intermediary who act as your agent and accepts responsibility for the
advice given and for arranging your insurance. We also undertake to
comply with the Association of British Insurers (ABI) Code of
Practise for the selling of general and commercial insurance. Copies
are available for inspection upon request.
Your duty of
disclosure
Your attention is
drawn to the Importance of the Declaration and signature section on
insurer's proposal forms. Please read this section carefully to make
sure that you understand the implications fully, before signing. Any
failure to disclose facts material to the insurance or any
inaccuracies in your answers could invalidate your cover. If forms
are computer completed or not in your own handwriting, then please
make absolutely sure that they are correct before you sign the
declaration. Some Insurers use STATEMENT OF FACT proposal forms that
do not require signing - if this is the case then please make sure
that the
details are correct
and meet with your requirements - If in doubt please ask one of our
consultants.
Policy Renewal
Any material
alteration since last renewal date that is likely to affect the risk
must be advised to the Company. Failure to disclose all material
facts which have changed since inception of the policy or your last
renewal could result in your insurance being invalidated. Material
facts are facts that might influence the acceptance of assessment of
your insurance. If in doubt as to whether a fact is material you
should disclose it and seek advice from us or the Insurers. If the
renewal is a property policy, then please make sure that you review
your values and policy covers to make sure that they meet with your
current requirements. If in doubt please contact our office.
Complaints
It is our intention
to always provide you with a high level of service. However, if you
do feel you have cause to be unhappy in any way with our service or
your insurance cover, in the first instance, please contact Steven
Harris or Craig Harris who will be pleased to assist you. A more
formalised complaints procedure will be found in your policy
document, or upon request.
Motor & Home
Insurance Anti-Fraud Registers
Insurers share
information with each other via the Claims and Underwriting Exchange
Register, and the Motor Insurance Anti-Fraud & Theft Register to
aid the prevention of fraudulent claims. In the event of a claim the
information you supply on the claim form, together with any other
information relating to the claim, will be put on the register.
Motor Insurer
Information Centre (MIIC)
Insurers are legally
required to provide details of motor insurance policies to the MIIC.
The information describing your insurance cover will be added to the
Motor Insurance Database (MID), to which the police and other
government agencies have access. This helps the pursuance of claims
following accidents and aids detection of those who are in
contravention of the law by not taking out insurance.
Unpaid Premiums
Any unpaid premiums
will be passed to our debt recovery company for collection of the
full amount owed. This will result in a 10%administration charge,
which will be added to the debt. We will always notify you by
recorded delivery letter if we are passing your debt to our recovery
agency and give you seven days notice to make a settlement payment.
Additional T &
C's for customers using a third party Finance Provider
If you wish to pay
your premium by instalments your details will be passed to one of our
third-party instalment providers. They will send you a welcome pack
detailing their full terms and conditions. If you have any questions
about your instalments, you should contact the instalment provider. A
Coverguard overrider fee will be included in the Interest Payable to
the provider. On renewal of your policy, we will continue to pass
your details to the finance provider unless you instruct us
otherwise. If any direct debit or other payment due in respect of the
credit agreement YOU enter with the finance provider to pay insurance
premiums is not met when presented for payment or if you end the
credit agreement with the provider or if you do not enter
into a credit agreement with the provider,
we will be informed of such events by the finance provider. If you do
not make other arrangements with us to pay the insurance premiums you
acknowledge and agree that we may, at any time after being so
informed, instruct on your behalf the relevant insurer to cancel the
insurance (or, if this occurs short after the start or
renewal of the
insurance, to notify the insurer that the policy has not been taken
up) and to collect any refund of
premiums which may be
made by the insurer and if any money is owed to the finance provider
under your credit agreement pay it to the finance provider or if the
finance provider has debited us with the amount outstanding use it to
offset our costs. You will be responsible for paying any time on risk
charge and putting in place any alternative insurance and/or payment
arrangements you need.
Premiums / Charges
Important *
All payments to
Coverguard Insurance Brokers will be held in a designated 'Client
Account' for payment on your behalf to the insurance company. In
addition to the premiums charged by the Insurer, we may at our
discretion, make the following charges to cover administration costs.
However, any additional charges over and above the insurer’s premium
will be itemised as laid out below: * New business motor and motor
renewals will include a £20 Coverguard scheme admin underwriting fee.
* All other household
policies (new business and renewals) will include Coverguard £20
underwriting scheme admin fee.
* All commercial
policies (new business and renewals) will include an up to £100
Coverguard underwriting scheme admin fee.
* Mid-term
adjustments - Insurance Company premium plus Coverguard £20 flat
underwriting admin charge. * Refunds - Mid-term adjustments /
Cancellations - NET refund after all Insurance Company/Brokerage
charges including a £20 flat cancellation fee have been DEDUCTED. *
Lost documents / insurance certificates - Insurance company premium
plus £20 Coverguard admin
charge per duplicated
will apply. * Credit arrangements - Agreed on an individual basis. *
Other services - Net rated policies or agreed services - Any charge
will be itemised on the policy issue advice* Fees charged by
underwriters or us as additional to the insurance premium including
any legal expenses premium are unable to be returned on cancellation
of a policy.
* Bank charges - Any
Bank charges incurred by Coverguard Insurance because of a cheque or
payment being returned unpaid will be the responsibility of the
customer and will be invoiced accordingly. * Funded Instalments - via
Close Premium Finance / Premium Credit Limited / Prem Fina - if you
are paying your premium via funded instalments then any cancellation
will have to be settled direct with the instalment provider, the net
return from Insurers (if any) will be forwarded to the instalment
provider so that they can take this into account in their final
settlement figure. * Return premiums - Any return premium will be
sent as quickly as possible, however, generally all payments are
handled within 30 days from the end of the month in which
cancellation occurs. No refund will be allowed if there is an
outstanding claim or if a fault claim is made on your policy. If you
change your policy risk to something that is unacceptable to your
insurer, you will receive a pro-rata refund at the net amount, after
our initial commission, less our £30.00 cancellation charge. Your
insurer will require written evidence that you have insured your
vehicle elsewhere to allow a pro-rata discount. If you have purchased
Vehicle Rescue and your policy is cancelled, we are unable to issue a
refund on this policy, as the Vehicle Rescue is not linked to your
insurance premium. Please note that your
Vehicle Rescue policy
will continue to run it's course if your insurance is cancelled with
Coverguard. To make sure you get best offer from insurers, now or at
any time and to protect their customers from fraud and to verify your
identity, they may use publicly available data which they obtain from
a variety of sources, including a credit reference agency and other
external organisations. Their search will appear on your credit
report whether your applications proceed. As well as these searches
insurance companies may use a credit check to ascertain the most
appropriate payment options for you. This credit
check will also
appear on your credit report whether your applications proceed. By
continuing you, agree to these uses of your information.
Confidentiality,
Data Protection and use of your information for marketing
Coverguard Insurance
Brokers are committed to respecting and protecting your privacy. We
have established this privacy policy to demonstrate the care with
which we will treat you and your customer information. We will always
respect your privacy and any personal communication between you and
us. We will always endeavour to comply with any data protection
legislation currently in force. All personal and sensitive
information about our customers is treated as, Private &
Confidential, and will
only be used by
Coverguard Insurance Brokers and your chosen Insurer. However, we may
have to allow access to your records by a regulator or complaints
resolution body, or their representative, who have been appointed for
monitoring or investigatory activities. We may use information held
about you, to provide you with information about other products and
services which we offer, and which we feel may be appropriate to you,
by email, telephone, post or other means. We will only use and
disclose the
information we have
about our customers than those named above, without their written
consent. Unless we are notified of any changes, we shall assume the
personal and sensitive data we hold about our customers is correct
and shall use it to provide quotations when policies are amended or
fall due for renewal. We may pass information about you to credit
reference agencies for the purposes of arranging payments of your
insurance by instalments and may also pass to them details of your
payment record with us if so required. Under the Data Protection Act,
individuals have a right to see personal information about them that
we hold in our records. A charge may be made for this service. If you
wish to exercise this right, or have any other related queries, you should
write to us at 506 Aylestone Road, Aylestone. Leicester, LE2 8JB.
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