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Status Coverguard Insurance Brokers represent a number of Insurers and are
an independent intermediary who act as your agent and accepts
responsibility for the
advice given and for arranging your insurance.
We
also undertake to comply with the Association of British Insurers (ABI)
Code of Practise for the selling of general and commercial
insurance. Copies are available for inspection upon request.
Your
duty of disclosure
Your attention is drawn to the Importance of the Declaration and
signature section on insurer's proposal forms. Please read this
section carefully to make sure that you understand the implications
fully, before signing. Any failure to disclose facts material to the
insurance or any inaccuracies in your answers could invalidate your
cover. If forms are computer completed or not in your
own handwriting then please make absolutely sure that they are
correct before you sign the declaration. Some Insurers use STATEMENT
OF FACT proposal forms that do not require signing - if this is the
case then please make absolutely sure that the details are correct
and meet with
your requirements - If in doubt please ask one of our consultants.
Policy Renewal Any material alteration since last renewal date that is likely to
affect the risk must be advised to the Company. Failure to disclose
all material facts which have changed since inception of the policy
or your last renewal could result in your insurance being
invalidated.
Material facts are facts that might influence the acceptance of
assessment of your insurance. If in doubt as to whether a fact is
material
you should disclose it and seek advice from us or the Insurers. If
the renewal is a property policy then please make sure that you
review
your values and policy covers to make sure that they meet with your
current requirements. If in doubt please contact our office.
Complaints It
is our intention to provide you with a high level of service at all
times. However, if you do feel you have cause to be unhappy in any
way
with our service or your insurance cover, in the first instance,
please contact Steven Harris or Craig Harris who will be pleased to
assist you. A
more formalised complaints procedure will be found in your policy
document, or upon request.
Motor & Home
Insurance Anti-Fraud Registers
Insurers share information with each other via
the Claims and Underwriting Exchange Register, and the Motor
Insurance Anti-Fraud & Theft
Register to aid the prevention of fraudulent claims. In the
event of a claim the information you supply on the claim form,
together with
any other information relating to the claim, will be put on the
register.
Motor Insurer Information
Centre (MIIC)
Insurers are legally required to provide details of motor insurance
policies to the MIIC. The information describing your insurance
cover will be
added to the Motor Insurance Database (MID), to which the police and
other government agencies have access. This helps the pursuance of
claims following accidents and aids detection of those who
are in contravention of the law by not taking out insurance.
Unpaid
Premiums
Any unpaid premiums will be passed to our debt recovery company for
collection of the full amount owed. This will result in a
10%administration charge, which will be added to the debt. We will
always notify you by recorded delivery letter if we are passing your
debt to our recovery agency and give you seven days notice to make a
settlement payment.
Additional T & C's
for customers using a third party Finance Provider If you wish to pay your premium by instalments your details will be
passed to one of our third party instalment providers. They will
send you a
welcome pack detailing their full terms and conditions. If you have
any questions about your instalments you should contact the
instalment
provider. On renewal of your policy we will continue to pass your
details to the finance provider unless you instruct us otherwise. If
any direct debit or other payment due in respect of the credit
agreement YOU enter into with the finance provider to pay insurance
premiums is not met when presented for payment or if you end the
credit agreement with the provider or if you do not enter into a
credit agreement with the provider we will be informed of such
events by the finance provider. If you do not make other
arrangements with us to pay the insurance
premiums you acknowledge and agree that wc may. at any time after
being so informed, instruct on your behalf the relevant insurer to
cancel the
insurance (or, if this occurs short after the start or renewal of
the insurance, to notify the insurer that the policy has not been
taken up) and to collect any refund of premiums which may be made by
the insurer and if any money is owed to the finance provider under
your credit agreement pay it to the finance provider or if the
finance provider has debited us with the amount outstanding use it
to offset our costs.
You will be responsible for paying any time on risk charge and
putting in place any alternative insurance and/or payment
arrangements you
need.
Premiums / Charges Important •
All payments to Coverguard Insurance Brokers will be held in a
designated 'Client Account' for payment on your behalf to the
insurance company. In addition to the premiums charged by the
Insurer, we may at our discretion, make the following charges to
cover administration costs. However, any additional charges over and
above the insurers premium will be itemised as laid out below:
*
New business motor and motor renewals will include a £20 Coverguard
scheme admin underwriting fee.
*
All other household policies (new business and renewals) will
include Coverguard £20 underwriting scheme admin fee.
*
All commercial policies (new business and renewals) will include
Coverguard £20 underwriting scheme admin fee.
*
Mid-term adjustments - Insurance Company premium plus Coverguard £20
flat underwriting admin charge.
*
Refunds - Mid-term adjustments / Cancellations - NET refund after
all Insurance Company/Brokerage charges including a £20 flat
cancellation fee have
been DEDUCTED.
*
Lost documents / insurance certificates - Insurance company premium
plus £20 Coverguard admin charge per duplicated will apply.
*
Credit arrangements • Agreed on an individual basis.
*
Other services - Net rated policies or agreed services - Any charge
will be itemised on the policy issue advices.
*
Fees charged by underwriters or ourselves as additional to the
insurance premium including any legal expenses premium are unable to
be returned on
cancellation of a policy.
*
Bank charges - Any Bank charges incurred by Coverguard Insurance as
a result of a cheque or payment being returned unpaid will be the
responsibility
of the customer and will be invoiced accordingly.
*
Funded Instalments - via Close Premium Finance / Premium Credit
Limited - if you are paying your premium via funded instalments then
any cancellation will have to be settled direct with the instalment
provider, the net return from
Insurers (if any) will be forwarded to the instalment provider so
that they can take this into account in their final settlement
figure.
*
Return premiums - Any return
premium will be sent as quickly as possible, however, generally all
payments are handled within 30 days from
the end of the month in which cancellation occurs.
No refund will be allowed if there
is an outstanding claim or if a fault claim is made on your policy.
If you change your policy risk to something that is unacceptable to
your insurer, you will receive a pro-rata refund at the net amount,
after our initial commission, less our £30.00 cancellation charge.
Your insurer will require written evidence that you have insured
your vehicle elsewhere to allow a pro-rata discount.
If you have purchased Vehicle Rescue and your policy is cancelled we
are unable to issue a refund on this policy, as the Vehicle Rescue is
not linked to your insurance premium. Please note that your Vehicle
Rescue policy will continue to run it’s
course if your insurance is cancelled with Coverguard.
To make sure you get best offer from insurers, now or at any time
and to protect their customers from fraud and to verify your
identity, they may use publicly available data which they obtain
from a variety of sources, including a credit reference agency and
other external organisations. Their search will appear on your
credit report whether or not your applications proceed. As well as
these searches insurance companies may use a credit check to
ascertain the most appropriate payment options for you. This credit
check
will also appear on your credit report whether or not your
applications proceed. By continuing you agree to these uses of your
information.
Confidentiality, Data Protection and use of your information for
marketing
Coverguard Insurance Brokers are
committed to respecting and protecting your privacy. We have
established this privacy policy to demonstrate the care with which
we will treat you and your customer information. We will always
respect your privacy and any personal
communication between you and us. We will always endeavour to comply
with any data protection legislation currently in force. All
personal
and sensitive information about our customers is treated as, Private
& Confidential, and will only be used by Coverguard Insurance
Brokers
and your chosen Insurer. However, we may have to allow access to
your records by a regulator or complaints resolution body, or
their representative, who have been appointed for monitoring or
investigatory activities. We may use information held about you, to
provide you with information about other products and services which
we offer, and which we feel may be appropriate to you, by email,
telephone, post or other means. We will only use and disclose the
information we have about our customers than those named
above, without their written consent. Unless we are notified of any
changes, we shall assume the personal and sensitive data we hold
about our customers is correct, and shall use it to provide
quotations when policies are amended or fall due for renewal. We may
pass information about you to credit reference agencies for the
purposes of arranging payments of your insurance by instalments, and
may also pass to them details of your payment record with us if so
required. Under the Data Protection Act, individuals have a right
to see personal information about them that we hold in our records.
A charge may be made for this service. If you wish to exercise this
right, or have any other related queries, you should write to us at
506 Aylestone Road, Aylestone. Leicester, LE2 8JB.
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